1. What type of files can I send to QSL Concept?
– Should you send press ready files, we recommend saving as a .PDF. Please also attach a jpg so we can make sure we see the exact same design. We may require your font files as well.
You may also send the file in the following types: jpg, jpeg, tif, tiff, eps, and png.
– Should you require free layout design, please save all photos as jpg files. Any file with transparency may be saved as png. You may also send the file in the following types: tif, tiff, and eps. Text content may be send by regular e-mail.

2.1 What resolution should my file be?
We recommend 300dpi high resolution files.
Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.
We will check files for you. E-mail us your files and we will get back to you.

2.2 What does “Dots Per Inch” (dpi) means?
A measurement of resolution of input, output and display devices. 300 dpi means that when printed, each square inch of your image will contain 90,000 pixels (dots), the higher the dpi (the more pixels per inch) the more crisp the printed image will be. Our electronic (digital files) have to have a resolution of at least 300 dpi. Anything less than that is considered as low resolution and may appear blurry when printed.

3. How should I set up my bleed?
Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product.
Please keep all text at least 0.125″ inside the cut-line.
We recommend using our templates at all times.

4. Does QSL Concept accept borders on jobs?
Yes, but if the border is too close to the cutline, it may be cut off-center slightly.
We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.

5. Can I submit a front and back in the same file?
No. We are now specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file.

6. Does QSL Concept ship to PO Box addresses?
No. Our shipping services, UPS & Purolator, will not ship to PO Box addresses and therefore, we cannot ship to a PO Box.

7. What if I have a job that is not available on the site?
We have an estimating service that will check to see if we can do the job, and if we can, give you a price within 24 hours. QSL Concept may be able to print any kind of job from her commercial printing sistercompany: BF Technic Arts Ltd.

8. How can I contact QSL Concept incase I have questions?
We have many ways you can contact QSL Concept Canada. Contact us by phone: 1 (604) 729-6454 (Pacific Time). Contact us by email from our home page. We speak English, and French.

9. What is Offset printing?
The transfer of an inked image from a plate to a blanket cylinder, which in turn transfers the image to the printing material as it passes between the blanket and the impression cylinder and pressure is applied. Also referred to as offset lithography. Here at QSL Concept use offset printing.